1. The ContractThe contract for a short-term holiday let shall be made between the Visitor and Pulteney House Apartments. It will be entered into once the booking form has been completed, the deposit processed and Pulteney House has issued a holiday confirmation letter.

2. The Property and Occupancy

Although we make every effort to ensure the details and images on our website are accurate at the time of your booking, we cannot accept any liability for discrepancies.

The number of persons occupying the property must not exceed the number agreed at the time of the booking. Pulteney House reserves the right to refuse entry to the entire party if this condition is not respected. If knowledge of additional guests is made aware once entry to the property has already been made, Pulteney House reserves the right to do one of the following:

Ask the whole party to leave immediately without any refund of money paid for unused days.

Agree an additional charge for the extra people and take payment accordingly if possible.

3. Arrivals and Departures

Rentals commence, unless otherwise agreed, at 3 p.m. on the day of arrival and terminate at 11:00 a.m. on the day of departure. Failure to vacate all or part of the property by the requisite time may result in further charges. No check-ins later than 10pm. You will be required to collect the keys from Reception at Pulteney House B & B.

Prior to your arrival you will be given details of key collection and who your contact person will be during your stay.

4. Payment

Full payment to be made at the time of booking.

We are pleased to accept the following forms of payment:

1. Bank Transfer: Pounds sterling (all charges to be paid by the Visitor). Bank details available upon request

2. Credit Cards - Visa or MasterCard accepted Switch, Visa Delta, Solo cards accepted (No transaction charge applied). American Express accepted (3% transaction charge applied)

Keys

One set of keys will be issued to the guest upon arrival (TWO for The Cottage). In the event that keys are not returned upon departure from the property, or in the event of lost keys, a charge of £50 plus VAT will be made to the Visitor. Should a Visitor be locked out of the property and need to gain entry between the hours of 6pm and 8am, Pulteney House reserves the right to charge a call out fee of £20 plus VAT before 10pm and £30 plus VAT after 10pm.

Damage

It is the Visitors responsibility to keep the interior and contents of the property in the same state of repair and cleanliness as at the beginning of the letting, allowing for reasonable wear and tear. In the event of any breakages, damage or extra cleaning required after the Visitor has vacated, Pulteney House will notify the Visitor by e-mail within 2 weeks of vacating the premises advising the damages caused and any costs incurred. Pulteney House reserve the right to add a reasonable administration fee to cover the time incurred dealing with the damages.

In the event of any complaints of noise or disrespect and damage to the property Pulteney House have the right to ask you to leave with immediate effect and without any compensation for unused days.

5. Chargeable Services

Cleaning

As part of your contract the property is cleaned on a weekly basis with linen change on the changeover day for any stays 8 nights or longer. Should you wish to have the property cleaned on additional days this can be arranged at a cost of £15 per hour with a minimum of 2 hours per day. Please kindly arrange this prior to your arrival..

Travel Cot and High Chair

Travel cots and high chairs are available to hire at no charge.

6. Cancellation Policy

All cancellations must be made in writing.

In the event of a cancellation we will make every effort possible to re-let the property you have booked. If we are successful then full repayment of any funds paid will be made provided we can re-rent the same property, for the same or greater amount, less an administration fee of £50. If the amount the property is rented for is less than your original booking, you will only be refunded the difference, less the administration fee. However, if we are not successful in re-letting the property then any funds paid will be forfeit. We therefore strongly recommend cancellation insurance.

If we are forced to cancel your booking for reasons outside our control we will endeavour to first offer you alternative comparable accommodation at no extra cost to you. Should we not be able to provide a suitable replacement property we will reimburse any sums already paid by you in respect of the accommodation. Pulteney 

House will be under no further obligation or liability for any losses or expense arising from these alterations.

There are no further circumstances for which Pulteney House will be liable for a refund.

We reserve the right to cancel any letting should you or any member of your party cause damage to the property, its furniture or contents or should you create a serious disturbance to any adjoining neighbours.

7. Right of Entry

Pulteney House shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

8. Complaints

We take every care to ensure a successful and enjoyable holiday. However, in the event of a complaint, please get in touch with the Reception at Pulteney House immediately. Please kindly note complaints are more easily resolved while you are still in the property.

9. Liability and Insurance

Pulteney House, its Employees and Agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise. We cannot in any circumstances accept liability for any personal injury, loss of life, damage, loss or accident to personal property.

Visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.

10. Facilities

Pulteney House facilities will vary per property and are listed under each property page. However, all properties will be provided with electricity, fuel, Wifi, linen, and towels and are included in the rental cost. The property will be serviced weekly for stays of 8 nights or longer. Your accommodation will be cleaned, the beds changed and towels replenished.